ServiceNow Certified System Administrator (CSA) Instructor

About the Role

We’re seeking an experienced and engaging instructor to lead a hands-on evening course that prepares adult learners for the ServiceNow Certified System Administrator (CSA) exam and equips them with a practical understanding of the ServiceNow administrator role.

What you'll Do

Teach foundational and practical elements of the ServiceNow platform aligned to the CSA certification. Guide learners through hands-on labs, real-world use cases, and applied projects.
Introduce the ServiceNow ecosystem, architecture, and core modules. Explain the role of ServiceNow in modern organizations and why CSA skills are in demand. Teach platform configuration, user and security management, workflow automation, and reporting.
Administer quizzes, assessments, and knowledge checks to track progress. Provide timely and constructive feedback on assignments and participation. Identify learners who need additional support and offer targeted guidance. Collect learner feedback and help improve course delivery
Leading student-center instruction

Requirements

Hands-on experience with the ServiceNow platform in a professional setting
ServiceNow Certified System Administrator (CSA) credential
Prior experience teaching, mentoring, or training formally or informally
Strong communication skills with the ability to explain technical concepts clearly and patiently
Skilled at engaging adult learners, especially individuals shifting to new careers
Availability to teach in-person in downtown Washington, DC at least one day per week

About BuildWithin

BuildWithin is reimagining how people learn and work.We’re creating the infrastructure for a skills-based economy, where opportunity is based on ability, not pedigree, and learning happens on the job, not just in a classroom.
We’re a fast-growing, venture-backed company recognized by the U.S. Department of Labor as a national Apprenticeship Intermediary. More importantly, we’re trusted by the people doing the work on the ground: employers, educators, and communities ready to do things differently.
As part of a federally funded initiative, we’re launching Apprenticeship Innovation Districts in five regions across the country; including the DC metro area. This role is part of that effort.